At Wonder Village, we are committed to protecting your privacy and handling your personal information with care. This policy explains how we collect, use and store your data when you make an enquiry, book a party or interact with our services.
1. What Information We Collect
We may collect the following information:
- Name (first name and surname)
- Email address
- Phone number
- Party details (date, location, number of children, preferences)
- Any additional information you provide in your enquiry
We only collect the information necessary to respond to your enquiry and provide our services.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and communicate with you
- Process and manage bookings
- Provide our services on the day of your event
- Send important updates relating to your booking
We do not use your information for marketing unless you have explicitly opted in.
3. How We Store Your Information
Your data is stored securely and only accessed by those who need it to provide our services.
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.
4. Sharing Your Information
We do not sell, trade or share your personal information with third parties.
We may share limited information where necessary with:
- Trusted service providers (e.g. payment processing or recommended suppliers)
- Legal authorities, if required by law
5. How Long We Keep Your Data
We only keep your personal information for as long as necessary to:
- Fulfil your booking
- Meet legal or accounting requirements
After this, your data will be securely deleted.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
To do so, please contact us using the details below.
7. Cookies & Website Use
Our website may use basic cookies to improve your browsing experience. These do not collect personally identifiable information.
8. Contact Us
If you have any questions about this policy or how your data is handled, please contact us.
9. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
10. Photography
We may take photographs at events for promotional purposes. Permission will always be requested in advance, and no images will be used without consent.