Space & Setup

• Each shop measures approximately width 2m width x 2m length x 3m height and requires additional space in front for play.
• Depending on your venue, shops can be spaced apart or positioned side by side.
• It is your responsibility to ensure the venue has sufficient space and ceiling height for setup.
• We recommend positioning the village around the edge of the room, allowing space in the centre for seating or food.
• Parking must be available for the duration of the event, with suitable access to the setup area. Space is required for a high-top, long wheelbase van or Luton van, depending on your chosen setup. Full details will be confirmed upon booking.
• Access should involve no more than 5 steps, or suitable ramp/lift access must be provided.
• We require approximately 1 hour before and 1 hour after your event for setup and pack-down.
• Setup/pack-down time may vary depending on venue access and conditions.
• It is your responsibility to ensure the venue allows sufficient access time.

Booking

• A £100 non-refundable deposit is required to secure your booking and cover potential breakages.
• The remaining balance is due one month before your event.
• Bookings can be transferred with at least one month’s notice.
• Changes or cancellations within one month are at our discretion.
• Standard party duration is 2 hours, with longer sessions available for an additional fee.
• Bookings are available 7 days a week, subject to availability.
• We also offer bookings for schools, weddings, community events and private hire.

Equipment & Responsibility

• A full inventory of equipment will be provided at the start of your event.
• This will be checked again at the end of the event.
• Any missing, damaged or broken items will be chargeable.
• All equipment is cleaned, checked and maintained to a high standard before each event.
• Equipment must be used as intended and treated with care.
• You are responsible for ensuring guests respect the equipment and setup.

Safety & Supervision

• We are fully insured, DBS checked and paediatric first aid trained.
• Our setup is designed primarily for children aged 3 to 7 years.
• Some equipment contains small parts, therefore:
  • Adult supervision is required at all times
  • Younger children should be monitored closely
• We are not responsible for injuries resulting from misuse, lack of supervision or unsafe behaviour.
• Any accidents or incidents must be reported to us immediately.

Venue & Environment

• Wonder Village must be set up indoors.
• We reserve the right to adjust or refuse setup if the venue is unsafe or unsuitable.
• We are not responsible for venue-related issues, including access restrictions or delays.

Travel

• We are based in Hertfordshire and cover surrounding areas.
• Locations outside our standard area may incur an additional travel fee.
• Any additional charges will be confirmed at the time of booking.

Delays & Unforeseen Circumstances

• We are not responsible for delays caused by:
  • Traffic
  • Venue access issues
  • Circumstances beyond our control
• In the unlikely event we are unable to attend due to unforeseen circumstances, we will:
  • Offer an alternative date where possible, or
  • Provide a refund of payments made

Extras & Third Parties

• Optional extras may be added to your booking (e.g. glitter tattoos, party bags).
• We are not responsible for services provided by third-party suppliers, including catering or entertainment booked separately. However, any suppliers recommended through our website have been checked for up-to-date insurance and positive customer reviews.

General

• By paying your deposit, you agree to these terms and conditions.
• We reserve the right to update or amend these terms at any time.
• These terms are in place to ensure a safe, smooth and enjoyable experience for all.

If you have any questions please feel free to contact us and we'll get back to you as soon as possible.